Q: Can I contact a live person by phone?

 

A: We are live, and here to help you via email!  We do not staff a phone service. You will always recieve an answer within 24 hours, during business hours it will be much faster, usually within the hour!  If we were to offer a staffed phone service, there would be people calling at all hours of the day and night, talking to different staff members, and we would have no record of what discussions and designs we were working on with you.  It is  extremely crucial to have email copies of anything we talk about, whether it be sizing, custom orders, special requests, etc. so that we can carry on a dialog with you to create your item!    Send us your emails, we are waiting to hear from you!

 

 

Q:  I am interested in purchasing a lot of stuff, do you have a volume discount or wholesale program?

 

A:  Our items are not mass manufactured, we dont purchase them premade in cellophane envelopes and then just tack on a markup price.  All of our items are carefully designed and constructed here in our shop, and our prices are very fair.  We do offer discount codes for repeat customers, and send out discount offers and sales notifications through our newsletter (You can sign up for this on our homepage!). 

Q:  I am an international customer, can you please write a lesser dollar amount on the customs form so I wont have to pay import fees?  Or can you mark the item as a gift please?

 

A:  Im sorry, we cannot do this under any circumstances.  The penalty for falsifying customs forms is thousands of dollars in fines and JAIL TIME!  Seriously!  Its a major offence!  Please dont ask us to do this.  And we cannot write it off as a gift.  The USPS knows we are a business, with daily mail pickups and our very own USPS mail bins.  Im very sorry, but if your country has import fees for overseas merchandise purchases, you will have to take responsibillity for them.

 

 

 

Q:  I just purchased an item, paid for it, and recieved an email order confirmation.  But when I go back to the item page, it says "Temporarily Out Of Stock"... Whats up with that?

 

A: Congratulations, you just bought the last one!  Many of our items are made in very small quantity.  Sometimes 12 of a kind, or 8, or 4 .... or even just one!  For this reason, often times you might end up purchasing the very last one!  Dont worry, as long as you recieved an order confirmation, your purchase is complete and the item will be on the way to you shortly.

 

 

 

Q:  Whats the difference between UV Glow and Neon?

 

A:  Neon is brighter!  UV glow fabrics light up in the blacklights, but neons really POP! 

 

 

Q.  Where do I find these FABRIC CODES for the Build your Own pages?

 

A.  Its easy, just email us!  We dont post them on the website because there are over 10,000 options, and they are constantly changing... Its just too many to keep updated on a daily basis.  But if you email us and say "Hey, can I see swatches of rainbow leopard prints?"  we can email you a fast selection of fabrics that are availlable NOW!  All you have to do is ask.

 

Q.  How much is shipping to my country?

 

A. Postage costs are determined by the shopping cart, and the selections you make during the checkout process.. To determine the cost, place the item in the cart and enter your shipping destination.  The shopping cart automatically calculates your address and the weight of the item(s) to give you shipping options to choose from.  You can add or remove items from the cart as often  as you like until you are ready to checkout.

 

 

Q.  How to I care for my Lycra items?

 

A.  Lycra is easy to care for.  Wash it in cool water on a gentle cycle and rinse thouroughly.  Avoid washing it with rough items (Such as zippers!) which could snag the sleek finish of the material.  Dry your lycra garments in the dryer on a medium setting and they will come out wrinkle free!  You can also air dry your lycra if you prefer.  Do NOT iron or use bleach on any lycra garment!

 

 

Q:  Whats the difference between LYCRA and SPANDEX?

 

A:  Lycra IS Spandex.  Spandex is created by many different companies, "Lycra" is simply one of the brand names it is manufactured under.  Lycra fibers are also woven into many other blended fabrics to add stretch and durabillity.